Terms and Conditions for Landscaping Goldersgreen

These Terms and Conditions set out the basis on which Landscaping Goldersgreen, referred to below as “we”, “us”, or “our”, provides landscaping and related outdoor services to customers, referred to as “you” or “the client”. By making a booking, confirming a quotation, or allowing work to begin, you agree to these terms. Please read them carefully before instructing any landscaping Goldersgreen service. These terms are intended to create a clear and fair arrangement for both parties, covering the booking process, payment, cancellations, liability, waste handling, and the law that applies to the contract.

These terms apply to domestic and commercial work where applicable, including garden maintenance, planting, turfing, soft landscaping, hard landscaping, clearance, and other associated outdoor services. They are written to reflect standard UK service expectations and should be read alongside any written quotation, estimate, work order, or service agreement that we provide. If there is any inconsistency between these terms and a specific written agreement signed or accepted by both parties, the specific agreement will take priority to the extent of the inconsistency.

We reserve the right to update or amend these terms from time to time. The version in force at the time of booking will normally apply to your project unless a later written variation is agreed. Any changes to these terms will not affect work that has already been accepted and scheduled unless both parties agree otherwise. It is your responsibility to review the terms provided at the time of engagement and ensure that you are happy to proceed on that basis.

Booking process begins when you request a quotation or service scope from us and provide the information reasonably required to assess the job. This may include the size and condition of the outdoor area, access details, materials needed, photographs, and any relevant instructions. Quotations are usually based on the details supplied by you and may be revised if the actual site conditions differ materially from those described. A quotation is not an obligation to proceed until it is accepted in writing, verbally, or by payment of a deposit where requested.

Once a quotation is accepted, we may confirm a proposed date or timeframe for the works. Any booking is subject to availability, suitable weather where relevant, and access to the property. You must make sure that the site is accessible on the agreed date and that any necessary permissions from landlords, managing agents, neighbours, or local authorities have been obtained in advance. If permits or consents are required and not in place, we may suspend or postpone the work. For a Landscaping Goldersgreen booking, we may also ask you to confirm whether the work involves shared access, restricted parking, or special equipment requirements.

We may request further information before confirming a booking, particularly where the work involves excavation, structural features, drainage, heavy materials, tree-related tasks, or waste removal. The final scope may be adjusted on site where hidden conditions are discovered, such as hard obstructions, unstable ground, buried services, contamination, or prior workmanship issues. If changes are needed, we will explain the likely impact on price and timing before proceeding wherever reasonably possible.

Payments must be made in accordance with the quotation, invoice, or payment schedule agreed with you. Unless stated otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. We may require a deposit before materials are ordered, a staged payment for larger projects, or full payment upon completion for smaller jobs. Any deposit secures a place in our schedule and may be used to cover administrative costs, reserved labour, or purchased materials if you later cancel outside the permitted cancellation terms.

Payments are due within the period stated on the invoice. If no period is stated, payment is due immediately on completion of the work or receipt of the invoice, whichever is earlier. We accept only the payment methods we specify from time to time. We may suspend further work, withhold delivery of materials, or decline future bookings if payment is overdue. Late payments may attract interest and recovery costs in line with the applicable law and the Late Payment of Commercial Debts rules where relevant. You are responsible for any bank charges, card fees, or transfer costs imposed by your payment provider.

Quoted prices are based on the work described at the time of booking. If you ask for additional work, higher-grade materials, extra labour, or a change to the original specification, this will normally be charged separately. Where a quotation states that it is fixed, it remains fixed only for the specified scope and assumptions. If circumstances beyond our control materially increase costs, including significant delays, unavailable materials, or unexpected site conditions, we may revise the price with your agreement before continuing.

Cancellations and postponements must be notified as soon as possible if you wish to change or cancel a booking. For scheduled landscaping work, we may incur costs before arriving on site, including labour allocation, material ordering, and transport planning. If you cancel within a short period before the scheduled date, we may charge a reasonable cancellation fee reflecting our direct losses and administration costs. Any deposit paid may be retained, in whole or in part, where it is reasonable to do so in light of the work already carried out or commitments made on your behalf.

If you need to postpone, we will try to offer an alternative date, subject to availability. However, postponement does not remove any liability for costs already incurred. We may also cancel or reschedule a booking if weather, safety issues, supplier failure, equipment breakdown, access problems, or other circumstances make performance impractical or unsafe. In such cases, we will use reasonable efforts to inform you promptly and agree a new date where possible. We will not be liable for delays caused by events outside our reasonable control.

For consumer customers who book away from business premises or by distance means, any statutory cooling-off rights under the Consumer Contracts Regulations 2013 may apply, unless an exemption applies due to urgent work or a fully performed service. Where you ask us to begin work during the cooling-off period, you may be required to acknowledge that you wish the service to start before the cancellation period ends and that you may lose the right to cancel once the service has been fully completed. This does not affect any rights that cannot legally be excluded.

Liability and service standards are limited to the extent permitted by law. We will carry out the work with reasonable skill and care, using appropriately trained personnel and suitable equipment. However, landscaping work often involves natural materials, uneven ground, hidden services, weather exposure, and pre-existing site conditions. Because of this, we do not guarantee perfect uniformity in living materials, natural stone, timber, soil, turf, or plants. Variations in colour, growth, texture, and seasonal appearance are normal and are not usually treated as defects.

We are not responsible for damage arising from matters outside our control, including pre-existing faults, undisclosed underground services, unstable structures, poor drainage, pest infestations, or defects in materials supplied by you or selected against our recommendation. You must tell us about known hazards, service routes, irrigation systems, boundary issues, protected plants, or fragile features before work starts. If you fail to provide relevant information, you may be liable for resulting losses or delays. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Where we supply materials, any manufacturer warranty or guarantee will be passed on to you where transferable, but we do not provide additional warranties beyond those expressly stated in writing. You should inspect completed work promptly and notify us of any apparent issue within a reasonable time. If there is a genuine defect in our workmanship, we may choose to repair, replace, or remedy the issue rather than provide a refund, unless a refund is required by law. Our total liability for any claim arising from a service will normally be limited to the amount paid or payable for the relevant work, except where the law requires otherwise.

Property access, care, and preparation are important parts of a successful project. You must ensure that the work area is reasonably clear, safe, and available at the agreed time. This includes moving vehicles, securing pets, and removing breakable items or valuables from the immediate working area. We may refuse to start or continue work if the site presents an unsafe condition or if access is materially different from what was agreed. Any delay caused by lack of access may be charged if our team is kept waiting or has to return on another day.

You are responsible for identifying any buried services or hidden hazards, and for informing us if the site contains manholes, cable runs, gas pipes, water pipes, or other sensitive infrastructure. Unless we have specifically agreed to do so, we do not undertake service tracing, structural engineering assessments, or surveys. If specialist checks are needed before work can safely proceed, the project may be paused until those checks are completed. We may also decline to proceed if, in our reasonable opinion, the work would create an unacceptable risk to persons, property, or the environment.

Any plants, shrubs, trees, turf, or other living materials supplied and installed by us should be maintained in line with reasonable aftercare instructions. Failure to water, feed, prune, protect, or otherwise care for planted materials may affect their survival and will not normally be treated as a defect in our work. Seasonal conditions, drought, frost, excessive rainfall, disease, and wildlife damage can all influence the performance of landscaping materials. Unless we specifically agree a maintenance contract, ongoing care remains your responsibility after completion.

Waste regulations apply to all removal, transport, and disposal of waste generated during the works. We will handle waste in accordance with applicable UK environmental requirements, including the duty to keep waste secure and to transfer it only to authorised persons or facilities. We may remove green waste, soil, rubble, timber, and other agreed materials if this forms part of the service. However, we are not obliged to remove hazardous waste, asbestos, chemicals, sharps, contaminated soil, or any waste that requires specialist handling unless this has been expressly agreed in advance and can lawfully be managed.

You must accurately disclose anything that may affect waste classification, including treated timber, old paint, solvents, oil-contaminated materials, or substances from previous site use. If undisclosed hazardous or restricted waste is discovered, we may stop work until a lawful disposal method is agreed and any additional cost is paid. Ownership of removed waste transfers to us only where permitted by law and only after we have accepted it for disposal. If we leave any waste on your property temporarily for sorting, it remains your responsibility to keep it secure until collection or removal is completed.

Where a waste transfer note, description, or other record is legally required, you agree to provide the information necessary for compliance. We may charge separately for landfill disposal charges, skip hire, permit fees, specialist transport, or additional labour needed to load and clear waste. Waste reduction and recycling are important to us, and we will seek to separate recyclable material where reasonably practicable. You must not ask us to dispose of waste unlawfully, and we may refuse any instruction that would breach environmental law or local authority rules.

Complaints, force majeure, and general provisions help keep the service fair and workable. If you are dissatisfied with any aspect of the service, you should tell us as soon as reasonably possible and allow us an opportunity to inspect and, where appropriate, remedy the issue. We will consider complaints in good faith and respond within a reasonable time. No waiver of any term will be effective unless agreed in writing. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in force.

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including severe weather, flooding, fire, strikes, transport disruption, supply chain interruption, utility failure, civil disturbance, or government action. In such cases, performance will be suspended for the duration of the event and resumed as soon as reasonably practicable. If the event continues for an extended period, either party may have the right to end the affected booking on reasonable notice, subject to payment for work already performed and costs properly incurred.

Governing law and jurisdiction for these terms are those of England and Wales. Any dispute or claim arising out of or in connection with the service, these terms, or any related quotation will be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By instructing Landscaping Goldersgreen, you confirm that you have read, understood, and accepted these terms as the basis of our service relationship.